Claiming form your AVBOB policy can be an uncertain and gloomy time for many. For some beneficiaries, this might be the first time they claim. If you are here to get assistance with your AVBOB claim, we want to start with sending our condolences to you and your family. We will do our best to help you get your claim settled as quickly and hassle-free as possible.

There is an AVBOB branch in almost every city in South Africa. They have more than 300 offices nationwide. We will allocate one of our agents to help you get started. All we need from you is to complete the contact form below. We will find your closest branch and get in touch with them. We want to make sure our clients get priority.


Basic Information

Documents to Get Ready

  1. Death Certificate
  2. Policy Document
  3. Beneficiary’s ID

How Long Does it Take to Settle Claims?

Up to 48 HoursAVBOB, Discovery, Metropolitan

Up to 24 HoursAssupol

We do not charge our clients for this service. Please note that we are not an AVBOB funeral parlor. They will handle your claim in full. We will contact them and follow up to make sure that you get the best possible treatment. We want to help you get your claim settled conveniently.

Thank you for using our service. We wish you and your family nothing but the best. If you experience any issues with your claim, feel free to let us know. We will do our best to assist where we can.

AVBOB Claim Options

As you may already know, there are two options when you claim. You can either take the money only or let AVBOB help you arrange the funeral. Both options have benefits. We will try and explain the basic here. We strongly suggest you speak to them to discuss your needs. This section is to outline the basics of both options.

Cash & Benefits

The first option is to let them arrange the funeral for you. This assistance is a fantastic service. You still get your cash payout. The advantage here is you can use your payout to pay for services from one provider. Once you settle the bill, you get the money that remains. When you ask them to arrange the burial, you get a lot of free benefits. For example, you get a free basic funeral up to *R11 000. This benefit is available to everybody on the policy. This benefit is automatic when you take out a policy. You make this decision at claim stages.

Another advantage of this service is you do not have to struggle to find all the services needed. They can do just about everything for you. We strongly suggest you look at this option. It is beneficial if you have never arranged a burial. They will guide you through the entire process.

Cash Only

This option is excellent if you like to shop around for services. The advantage here is you can use multiple providers to arrange the burial. For example, you can buy the casket one place and the tombstone at another. This option can be useful if you have some experience. If you decide on this option, you will not get all the free benefits offered by AVBOB. It turns the policy into a standard cash only policy. It does not matter what option you decide on now. You have to choose the option that works best for your needs. There are advantages of both options. Make sure you take the option that works best for you.


Below are just some ideas you need to keep in mind. In no way is this everything you need to consider. This is just some examples to give you an idea of what you must remember. The list is a bit longer than this, depending on the size of the service.

  1. Will it be a burial or cremation?
  2. Deceased storage & transportation
  3. Who will attend?
  4. When will it be held?
  5. Where will it be held?
  6. Will there be eulogies?
  7. Decorations, e.g. flowers, etc.
  8. Pamphlet content & design
  9. Type of coffin or casket
  10. Will there be music at the church?
  11. Will there be catering?
  12. Who will do the carrying of the deceased at the church & grave site
  13. Will there be a wake?